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Terms and Conditions for istanainpian Accounts

These terms set out what you agree to when you open and use an istanainpian account, including how your wallet payments through DANA, OVO, and GoPay are handled and what we expect from both sides.

Account holder obligationsDANA, OVO, GoPay wallet termsWithdrawal and deposit rulesAccount suspension conditionsEligibility by region
istanainpian Terms and Conditions for istanainpian Accounts
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

These terms are not just about what you can and cannot do — they also define what we commit to on our end. That includes how we store your account data, how we handle wallet credentials linked to DANA, OVO, or GoPay, and how we respond when you request a change or raise a dispute. Every obligation runs both ways.

Data Retention

We keep your account records for as long as your account remains active and for a defined period after closure, in line with applicable local regulations and our internal audit requirements.

Wallet Security

Your linked DANA, OVO, or GoPay wallet details are stored under SSL encryption. We do not share wallet identifiers with third parties outside the payment processing chain.

Account Changes

To update your registered name, wallet, or contact details, submit a request through live chat or email. We verify each change before applying it to prevent unauthorised account edits.

Dispute Process

If you believe a term was misapplied — for example, a withdrawal hold you consider incorrect — raise it via email with your transaction reference. We review and respond in writing.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, reach out through the channels below. Our support team can walk you through the specific clause that applies to your situation — whether that's a wallet verification hold, an account restriction, or a withdrawal condition you want explained before you proceed.

Team online

Live Chat

Open the chat window from any page inside your account. Use this for urgent questions about a pending DANA, OVO, or GoPay transaction affected by a terms clause.

Email Support

Send a detailed message if your question involves account review, identity verification, or a formal objection to how a term was applied to your account.

Account Help Centre

Access the help section directly from your account dashboard for written explanations of common terms, wallet rules, and withdrawal conditions step by step.

Common Questions About These Terms

These questions cover what our account holders ask most often when reviewing the terms, from how wallet rules work to what happens if an account is restricted. If your question is not here, contact support with your account reference.

Yes. Every transaction through DANA, OVO, or GoPay on your account falls under these terms. The e-wallet provider's own rules also apply separately alongside ours.

We pause the withdrawal and ask you to verify your identity. Once the name on your DANA, OVO, or GoPay account matches your registered details, we release the transaction.

We aim to notify you before significant changes take effect. Continued use of your account after any update counts as acceptance of the revised terms.

Email our support team with your account reference and the specific transaction or restriction in question. We review every formal objection and reply in writing.

The account terms are the same across Indonesia. Access to specific features may vary depending on local law and eligible regions, as noted in the eligibility section.

Contact support via live chat or email. We'll confirm any outstanding balance, apply the relevant closure conditions from these terms, and confirm once the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.